Responsible Gaming

Responsible gaming means enjoying casino entertainment with awareness of risks, clear limits, and informed choices. At kudos-casino (kudos-casino-ca.com), our goal is to help you keep play fun, affordable, and optional, not a way to solve financial or personal problems. We offer tools, guidance, and access to professional support. LoT method: Observe your habits, Expand protective limits before issues arise, Reflect regularly and adjust or pause whenever needed.

Risk Awareness

OBSERVE: Gambling can create risk when time or spending increases, or when play is used to manage stress. EXPAND: Know early signs so you can act sooner. REFLECT: If several signs fit, use limits, take a Time‑Out, or seek help below.

Common warning signs

• Increasing bets or chasing losses after bad sessions
• Thinking about the casino outside play; feeling restless or irritable when not playing
• Spending more time or money than planned; hiding play from family
• Borrowing money for gambling; using funds needed for bills or essentials
• Neglecting work, studies, sleep, or relationships due to gambling

Quick self‑assessment (answer Yes/No)

• I often bet more than I planned or play longer than intended.
• I gamble to escape stress, sadness, or boredom.
• I try to win back losses ("chasing").
• Others have expressed concern about my gambling.
• I've used money meant for bills, rent, or essentials to gamble.

If you answered "Yes" to two or more, set stricter limits now and consider a Time‑Out or self‑exclusion, and contact support resources listed below.

Limits & Tools

OBSERVE: Decide what you can comfortably afford and the time you can spare. EXPAND: Set limits before you play. REFLECT: Review limits monthly and tighten if needed.

Deposit limits (daily/weekly/monthly)

1. Go to My Account > Responsible Gaming on kudos-casino-ca.com.
2. Choose Deposit Limits and select Daily, Weekly, and/or Monthly.
3. Enter your ceilings in CAD (for example: Daily CAD 50, Weekly CAD 150, Monthly CAD 400).
4. Confirm. Decreases take effect immediately; increases apply after a 24-hour cooling‑off period.

Tip: Set all three periods. The smallest period (daily) helps prevent spur‑of‑the‑moment overspending; the monthly limit enforces your overall budget.

Time limits and session tools

• Session timer: In My Account > Responsible Gaming > Time Limits, set a session cap (e.g., 30-90 minutes). You'll receive an on‑screen reminder and be prompted to log out when time is up.
• Reality checks: Enable pop‑ups every 15-60 minutes summarizing time and net result; choose Continue or Log Out.

Time‑Out (24-72 hours)

1. Go to My Account > Responsible Gaming > Time‑Out.
2. Select 24, 48, or 72 hours and confirm. You will be logged out and cannot deposit or play during the Time‑Out.
3. Pending withdrawals continue to process; you may contact support for help while on Time‑Out.

Self-Exclusion

OBSERVE: If gambling is affecting finances, mood, or relationships, a longer break may be needed. EXPAND: Self‑exclusion blocks access for a set period or permanently. REFLECT: Choose a period that supports recovery and use external support services.

How to self‑exclude

1. Go to My Account > Responsible Gaming > Self‑Exclusion.
2. Choose a period: 6 months, 1 year, 2 years, 5 years, or Lifetime.
3. Read the consequences summary and confirm your decision.
4. Optionally email our team at [email protected] to request additional blocks or guidance.

What happens during self‑exclusion

• Access: You cannot log in, deposit, or play until the period ends. Early reopening is not permitted.
• Funds: Real‑money balances remain yours. Contact support to arrange withdrawal; gameplay is not allowed. Bonus funds and unfinished bonuses are forfeited per bonus terms.
• Marketing: We will remove you from promotional emails where technically feasible; allow a short processing period.
• Linked accounts: Self‑exclusion applies to all accounts you hold with kudos-casino-ca.com. Attempts to open new accounts will be blocked and/or closed.

Regional compliance note (CA): If you are in Ontario, consider enrolling in MyPlayBreak (provincial self‑exclusion) in addition to any site‑level exclusion. Provincial programs are independent from kudos-casino and may provide broader coverage.

Support Resources

OBSERVE: Prompt access to confidential help improves outcomes. EXPAND: Use local services for immediate support and international organizations for additional tools. REFLECT: Combine counseling with practical blocks and financial safeguards.

Canada - Local support (confidential, usually 24/7)

• Ontario (ConnexOntario): 1‑866‑531‑2600, chat at connexontario.ca, English/French + interpreter services, 24/7.
• British Columbia (BC Gambling Support Line): 1‑888‑795‑6111, gamblinghelpbc.ca, multilingual via interpreter, 24/7.
• Alberta (Addictions Helpline): 1‑866‑332‑2322, albertahealthservices.ca, English (interpreter available), 24/7.
• Quebec (Jeu: aide et référence): 1‑800‑461‑0140, aidejeux.ca, French/English, 24/7.
• Manitoba (Addictions Helpline): 1‑855‑662‑6605, gov.mb.ca/health, 24/7.
• Saskatchewan / Atlantic provinces / Territories: Dial 811 for provincial HealthLine or 211 for community referrals to problem gambling services (24/7 in most regions; interpreter services often available).

If any number above is unavailable from your location, call 211 to be directed to the correct provincial problem‑gambling line.

International support organizations

National and regional self‑exclusion schemes (for players traveling or relocating)

• Canada (Ontario): MyPlayBreak (igamingontario.ca) - provincial self‑exclusion across Ontario‑regulated sites.
• UK: GAMSTOP (gamstop.co.uk) - nationwide operator coverage.
• Spain: RGIAJ (registrogeneraljuego.es) - national exclusion register.
• Sweden: Spelpaus (spelpaus.se) - nationwide exclusion.

Blocking and filtering tools

• Gamban: gamban.com - blocks gambling sites/apps across devices.
• BetBlocker: betblocker.org - free multi‑device blocking with calendar controls.
• DNS/Router filters: Use device parental controls or network‑level filters to add an extra layer of blocking.

Family and concerned others

• Gam-Anon: gam-anon.org - peer support for families/friends.
• SMART Recovery Family & Friends: smartrecovery.org - evidence‑based groups and tools.
• Gambling Therapy Forum: gamblingtherapy.org - moderated online forums and chats.

Confidentiality: Most services above are free and confidential. Sharing only necessary information is recommended. In emergencies (risk of harm), contact local emergency services.

Help for Family

OBSERVE: You may notice secrecy, financial strain, mood swings, or borrowing. EXPAND: Prepare a calm, non‑judgmental conversation focused on care and practical steps. REFLECT: Encourage professional help and agree on boundaries.

How to talk and engage

• Pick a private, calm time. Use "I" statements: "I'm worried because..."
• Focus on impacts (stress, bills) not blame. Listen more than you speak.
• Offer options: calling a helpline together, trying blocking software, or setting limits.
• Agree on money boundaries and transparency (e.g., no shared credit use).

Where families can get support

• Gam-Anon meetings (gam-anon.org) - peers coping with another's gambling.
• SMART Recovery Family & Friends groups - skills for communication and boundaries.
• Provincial helplines (see above) - ask for "concerned others" counseling referrals.

Next steps

• Encourage a formal assessment with a licensed counselor/psychotherapist.
• Help set up blocking tools and support appointments.
• In financial crises, speak with a licensed, non‑profit credit counselor.

Operator's Commitment

OBSERVE: We monitor for markers of harm consistent with responsible gaming standards. EXPAND: We apply proportionate interventions and clear choices to the player. REFLECT: Our goal is to reduce risk while respecting privacy and autonomy.

Risk checks and interventions

• Behavioral monitoring: Sudden deposit escalations, repeated declined payments, extended late‑night sessions, chasing losses, frequent reversals of withdrawal, multiple payment method changes.
• In‑session prompts: Reality checks, spending/time summaries, and optional cooling‑off suggestions.
• Proactive contact: If multiple risk markers occur within a short period, our responsible gaming team may email you to offer limit tools, a Time‑Out, or self‑exclusion. We will not provide credit or suggest higher‑risk play.
• Account actions: We may apply temporary restrictions (e.g., deposit caps or Time‑Out) pending a responsible gaming review where serious risk is indicated.
• Privacy: We process personal data for harm prevention under our Privacy Policy and applicable Canadian privacy principles (e.g., PIPEDA). Interventions are documented and proportionate.

Regulatory context: kudos-casino operates for Canadian players under international licensing arrangements claimed in Curaçao; the site is not registered in Ontario. We align our harm‑prevention measures with recognized industry best practices regardless of jurisdiction.

Updates

• How you will be notified: Material changes to these responsible gaming tools or terms will be communicated via in‑account notice, website banner, or email to your registered address.
• Version control: Significant revisions will include a brief summary of changes at the top of this page.
• Last updated: 2025-10-27.

Contact & Feedback

OBSERVE: Quick access helps issues early. EXPAND: Use the channel you're most comfortable with. REFLECT: Provide details so we can tailor support.

• Responsible Gaming email (24/7): [email protected]
• Live chat: Available via kudos-casino-ca.com (24/7) - ask for the Responsible Gaming team.
• Phone: Not currently available for CA; request a callback via the form below.

Responsible Gaming feedback / assistance request

Full name Email (account email preferred) Account ID (optional) Province/Territory Topic Set/adjust deposit limits Enable Time‑Out Self‑exclusion Concerned family/friend Other Details (please include any urgent concerns) Preferred contact method Email Live chat Callback (if available) I confirm I am of legal gambling age for my province/territory (19+, or 18 in AB, MB, QC). I consent to the processing of my information to provide responsible gaming support. Submit request

Important: Gambling is for adults only. In most of Canada the legal age is 19 (18 in Alberta, Manitoba, and Quebec). If you are in Ontario and want province‑wide protections, visit iGaming Ontario and MyPlayBreak. If you are in immediate danger or experiencing a crisis, call local emergency services.