Terms & Conditions

These Terms govern your relationship with the operator of kudos-casino at https://kudos-casino-ca.com (the "Website"). Effective date: 27 October 2025.

Observe: establish scope, parties, and date. Expand: align with Canada-facing users, cross-border operation. Reflect: terms apply to all access and play via kudos-casino-ca.com.

Definitions

Observe: clarify core terms. Expand: ensure consistency across payments, bonuses, and disputes. Reflect: use concise, user-facing legal definitions.

Operator: The entity operating the Website, currently IG Services N.V., a Curaçao company (parent per provided data), acting in relation to kudos-casino-ca.com.
User/You/Player: A natural person who accesses the Website and/or opens an account.
Account: A registered user profile maintained by the Operator for participation in games and transactions.
Games: Casino games (including RNG and live dealer) offered on the Website.
Bet/Wager: A monetary stake placed by a Player on a Game in accordance with these Terms and Game rules.
Bonus: Promotional value (e.g., bonus cash, free spins, cashback) granted subject to specific conditions.
Bonus Funds: Non-withdrawable promotional balance convertible to cash only upon satisfaction of applicable conditions.
Real Money Balance: Deposited funds and winnings available for withdrawal, subject to verification.
Wagering Requirement: The total value of bets that must be placed before Bonus Funds (or winnings derived from them) become withdrawable.
Cashier: The on-site interface that displays available payment methods, limits, fees, and processing times.
KYC: Know-Your-Customer checks, including identity, age, address, payment ownership, and source-of-funds verification.
Restricted Jurisdiction: Any place where use of the Website is unlawful or prohibited, including Ontario (CA) unless provincially licensed.

Account Registration

Observe: age, KYC, single-account, truthful data. Expand: CA age variances and AML safeguards. Reflect: clear obligations and enforcement.

Eligibility and age: You must be legally permitted to gamble in your province/territory. In Canada this is 19+ in most provinces/territories and 18+ in Alberta, Manitoba, and Québec. You must not be located in Ontario or any Restricted Jurisdiction when accessing the Website.
Single account: One account per person, household, IP/device. Duplicate or shared accounts are prohibited.
Accurate information: You must provide true, current, and complete details and promptly update any changes.
Verification (KYC/AML): The Operator may request ID, selfie, proof of address, payment proofs, and source-of-funds/wealth. Access to deposits/withdrawals may be suspended until verification is complete. Politically exposed persons and sanctioned persons are not permitted.
Credentials security: You are responsible for keeping login details confidential and for all activity under your account. Notify us immediately of suspected unauthorized use.
Location tools: Use of VPNs, proxies, or location‑spoofing to bypass restrictions is prohibited and may lead to closure and forfeiture of Bonus Funds.
Self-exclusion: Where available, you may self-exclude through account tools or support; we will implement reasonable blocks on this Website.

Betting & Gameplay Rules

Observe: acceptance of bets, cancellations, conduct. Expand: RNG/live rules, fair play, chat standards. Reflect: ensure clarity and enforceability.

Placing bets: Bets are accepted when registered by our servers. Minimum/maximum stakes and eligible currencies are shown in each Game or the Cashier. Game-specific rules form part of these Terms.
Results and fairness: RNG outcomes are determined by certified algorithms; live games are determined by the live provider's outcome record. The Operator's recorded result is final subject to manifest error.
Cancellations/modifications: Once placed, bets cannot be cancelled or changed. If a Game round is interrupted due to a technical issue, the round may be restored on reconnection or settled per the provider's rules; otherwise the bet may be voided and stake returned.
Prohibited conduct: Cheating, collusion, exploitation of bugs, multi-accounting, arbitrage on bonuses, use of bots/scripts, or harassment in chat are strictly prohibited.
Chat and live conduct: No insults, hate speech, spam, solicitation, sharing personal data, or promotion of third-party services.
Responsible play: You are responsible for your gameplay decisions. Set limits where available and never wager funds you cannot afford to lose.

Bonus Terms

Observe: activation, wagering, restrictions. Expand: game weighting, time limits, abuse controls. Reflect: comprehensive yet promotion-centric governance.

Activation: Eligibility, opt-in requirements, codes, and minimum deposits are specified in each promotion. Some offers are single-use and personal to the account.
Wagering requirements: Each promotion states its wagering multiplier, qualifying games, and completion window. Game weighting and exclusions apply as specified in the offer. Wagers placed after the promotional period do not count.
Bonus funds and winnings: Until wagering requirements are met, Bonus Funds and any associated winnings remain non-withdrawable. If wagering is not completed within the timeframe, Bonus Funds and related winnings may be forfeited.
Restricted games/actions: Unless a promotion expressly permits otherwise, bonus play is not allowed on progressive jackpots, peer-to-peer games, or any games listed as excluded in the offer. Strategies that guarantee minimal risk (e.g., low-risk roulette or hedging bets) do not contribute to wagering and may lead to bonus removal.
Combining promotions: Promotions cannot be combined unless explicitly permitted. Cashback, free spins, and reloads may run concurrently only if the terms state compatibility.
Abuse prevention: Bonus abuse (including multiple accounts, coordinated play, or deposit/withdraw cycles) may result in cancellation of bonuses and associated winnings, and account action.

Payments & Withdrawals

Observe: methods, limits, timing. Expand: AML/KYC, ownership checks, CA-facing transparency. Reflect: protect users and platform while avoiding unsupported specifics.

Methods: Available options may include cards, e‑wallets, bank transfer, Interac-type solutions, and selected cryptocurrencies (where lawful). Availability varies by location and provider. See the Cashier for current options.
Ownership: You may only use payment methods registered in your own name. Third‑party deposits or withdrawals are prohibited.
Limits and fees: Method-specific minimums/maximums, currency options, and any fees are shown in the Cashier before you confirm a transaction. The Operator may adjust limits for risk or regulatory reasons.
Processing times: Deposits generally credit promptly once approved by your provider. Withdrawals are processed after verification; pending periods and completion times depend on method and compliance checks and are displayed in the Cashier.
Verification before payout: The Operator may require updated KYC and source‑of‑funds documentation prior to withdrawal. Failure to provide documents may delay or prevent payout.
Exchange rates and charges: If your account currency differs from your payment currency, conversions use provider or banking rates. Third‑party fees may apply.
Refunds/chargebacks: Refunded deposits are at the Operator's discretion and only for unused balances; bonuses linked to refunded deposits are cancelled. Chargebacks may lead to account suspension, debt recovery, and reporting to relevant agencies.
Bonuses and withdrawals: If you request withdrawal before completing wagering, Bonus Funds and bonus-derived winnings may be removed per the promotion terms, while Real Money Balance remains withdrawable.
Dormant accounts: Accounts with no login or transaction for 12 consecutive months may be deemed dormant; we will attempt to contact you before applying any reasonable administrative handling consistent with applicable law.
AML compliance: The Operator applies anti‑money laundering and counter‑terrorist financing controls. We may decline transactions, freeze funds, or report activity where required by law.

Limitation of Liability

Observe: set fair allocation of risk. Expand: technical failures, third-party services, consumer rights. Reflect: clear cap aligned with stakes.

Service standard: The Operator endeavors to provide a fair, secure, and available service and to display accurate results. Game outcomes recorded by our systems or the provider's systems are conclusive absent manifest error.
No warranty: The Website and Games are provided "as is." We do not warrant uninterrupted access, error-free operation, or compatibility with your hardware/software/network.
Exclusions: The Operator is not liable for: internet or telecommunication failures; device malfunctions; third‑party service outages; unauthorized access resulting from your failure to protect credentials; or losses arising from events beyond our reasonable control.
Maximum liability: To the extent permitted by law, the Operator's total liability for any claim relating to a specific bet or Game is limited to the amount of the stake placed on that bet or participation fee for that Game.
Consumer rights: Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection laws mandatorily applicable to you.

Intellectual Property Rights

Observe: protect content/software. Expand: user license, restrictions. Reflect: clear prohibition on unauthorized use.

Ownership: All content, software, trademarks, logos, and materials on the Website are owned by the Operator or its licensors and are protected by copyright and related rights.
Limited license: We grant you a non‑exclusive, revocable, non‑transferable license to access and use the Website for personal, non‑commercial entertainment purposes.
Restrictions: You may not copy, modify, distribute, reverse engineer, frame, scrape, or create derivative works from any part of the Website or its software without prior written consent.

Privacy & Data Protection

Observe: link to privacy regime. Expand: CA users, cross-border processing. Reflect: binding policy reference.

Your personal data is processed in accordance with our Privacy Policy available on the Website. It explains what data we collect, legal bases, retention, cookies, analytics, marketing preferences, and your rights.
Data may be processed outside your province/territory and outside Canada, including in Curaçao and other locations of our processors, with appropriate safeguards where required.

Changes to Terms

Observe: update mechanism. Expand: notice channels, user choice. Reflect: continued use equals acceptance.

Updates: We may amend these Terms to reflect legal, technical, or business changes. Material changes will be notified via on‑site banner and/or email to your registered address.
Effective date: Changes take effect on the date stated in the notice. Continued use after that date constitutes acceptance. If you do not agree, stop using the Website and request account closure.

Termination & Suspension

Observe: grounds and process. Expand: funds treatment and notices. Reflect: fair but firm enforcement.

Grounds: We may suspend or close your account for breach of these Terms, verification failure, suspected fraud/AML concerns, chargebacks, abusive behavior, use from Restricted Jurisdictions (including Ontario), or as required by law.
Procedure: We will notify you where lawful and practicable, stating the reason and effective date. You may contact support to appeal or clarify.
Funds on closure: Real Money Balance will be returned upon request, subject to verification and legal holds. Bonus Funds and related winnings may be removed on closure for cause or where wagering is incomplete.
Legal holds: Where required by law or regulator, we may freeze or forfeit funds and provide information to competent authorities.

Governing Law & Jurisdiction

Observe: applicable law, dispute path. Expand: arbitration with consumer safeguards; CA provincial caveats. Reflect: balanced, enforceable clause.

Applicable law: These Terms and any non‑contractual obligations arising out of them are governed by the laws of Curaçao, without prejudice to any mandatory consumer protections applicable in your province/territory.
Complaints process: Contact [email protected] first. We aim to acknowledge within 72 hours and provide a substantive response within 30 days.
Arbitration: If unresolved, disputes shall be finally settled by binding arbitration under the UNCITRAL Arbitration Rules by a single arbitrator. Seat: Curaçao. Language: English. Each party bears its own costs subject to the arbitrator's award. Nothing prevents you from bringing a claim to a court or authority if such right is mandatory under applicable consumer law.
Ontario notice: The Website is not licensed by iGaming Ontario/AGCO. Persons in Ontario must not use the Website.

Contact Information

Observe: provide accessible channels. Expand: reflect available data; avoid inventing. Reflect: clarity and availability.

Website: https://kudos-casino-ca.com
Customer support (24/7): [email protected]
Live chat: Available via the Website
Phone: not specified
Mailing address: not specified (will be provided upon written request to support)
Operator entity: IG Services N.V. (registered in Curaçao; corporate parent per provided data)
Licensing status: Operation claimed under Curaçao authorization; licence number not displayed; verification available upon request. Not registered with any Canadian provincial regulator, including iGaming Ontario.

Regional Compliance Note: Access to kudos-casino at kudos-casino-ca.com is prohibited where illegal, including Ontario. You must meet the legal gambling age in your province/territory and comply with local laws. Use of VPNs or similar tools to circumvent restrictions is not permitted.